Secure Email Portal

Why Secure Email

The City of Lebanon is committed to protecting sensitive and/or personally identifiable information you share with us. By itself, internet email is not a secure communications channel. Messages sent via standard internet email travel in "plain text" and across many networks before reaching their final destination. As a result, an opportunity exists for prying eyes to eavesdrop on email messages as they pass through these various networks. Since confidentiality cannot be guaranteed, standard internet email should not be used to exchange sensitive or private information such as social security numbers, bank account numbers, financial statements, etc. 

How Secure Email Works

When the City of Lebanon sends you a secure email message, the message is sent to a secure data center where it will be held for you to retrieve. At the same time, a notification message is sent to you to inform you that a secure message is waiting to be retrieved. The notification message will contain a link to a secure website. Simply click on the link, log into the secure website, and retrieve your message. 

Create Your Account

The first time you access our secure email system, you will be prompted to create an account. Supply your email address and create a password to establish your account. You will use this password each time you login. A confirmation message will be sent to the email address you entered. You will need to click the link in the confirmation email to complete the account set up process. You can now begin using your secure email account. 

Retrieving a Secure Email

When the City of Lebanon sends you a secure email message, you will receive a notification message via standard internet email. Click the link contained in the notification message to be taken to the login screen where you will be prompted to enter your email address and the password that you established. Once logged in, you can read your secure message, download it to your computer, or send a secure reply message.

Sending a Secure Email

To send secure email to City of Lebanon staff, click on the Login Now button at the top of this page. You will be taken to the login screen where you will be prompted to enter your email address and password that you established. Once logged in, you can create a new secure message by clicking on the "Compose" tab. If you need to include file attachments, simply scan the document into your computer (if it is not already in electronic format) and attach to the email. The maximum filesize for attachments being sent through our secure email system is 15MB. 

Additional Information

With security issues at the forefront, the City of Lebanon has implemented ZixCorp Secure Email Solutions to protect our email communications, ensuring all personally identifiable information remains confidential.

ZixCorp makes secure communications easy. ZixCorp's services allow us to send encrypted email messages to anyone, whether they are ZixCorp customers or not. Secure messaging protects against card fraud and consumer identity theft. It's also an effective way to conduct city and financial business.

To protect consumer data and comply with improved best practice standards, all email communication you receive from us containing personally identifiable information will take advantage of ZixCorp encryption services.

The City of Lebanon prides itself on its customer service and believes this new feature will provide both safety and convenience to our constituents.